Refund Policy

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At Kalvora Services Private Limited, we are committed to delivering reliable and professional business support services across automotive, telecom, lead generation, and finance-related processes. This Refund Policy outlines the terms, conditions, and procedures governing refund requests for payments made through any mode.

This Refund Policy applies to all paid services purchased through online or offline payment methods, including domestic and international transactions.

Refund requests must be submitted within 7 business days from the date of payment or service commencement, whichever is earlier.

All requests must be sent to:
📧 info@kalvoraservices.com

The request should include:

• Transaction ID or payment reference
   
• Date and mode of payment
   
• Service availed
   
• Reason for requesting a refund
   

Refunds may be considered only under the following circumstances:

• Services were not initiated or delivered as per the agreed scope
   
• Services were materially incomplete or incorrect
   
• Valid supporting documentation or evidence is provided
   

All refund requests are subject to internal review and approval.

• Refunds are processed via the original card payment gateway
   
• Processing time: 5–10 business days, subject to issuing bank policies
   

• Refunds are credited to the same UPI ID or wallet used for payment
   
• Processing time: 2–5 business days, depending on the provider
   

• Refunds are processed to the original bank account via NEFT / IMPS / RTGS
   
• Processing time: 3–7 business days
   

• Refunds for PayPal, Stripe, or international cards are processed through the original payment method
   
• Processing time: 7–14 business days, subject to foreign bank and currency conversion timelines
   

Refunds will not be provided in cases including but not limited to:

• Partial completion where agreed deliverables were already provided
   
• Change of business decision after service initiation or delivery
   
• Services delivered in accordance with the agreed scope, timelines, and approvals
   

Partial refunds may be issued at the sole discretion of Kalvora Services Private Limited where:

• A portion of the service was delivered correctly
   
• The refund request is found to be partially valid
   

We reserve the right to request additional details, including invoices, receipts, or service records, to verify refund claims before processing.

Any disputed refund requests will be reviewed by our management team. A final decision will be communicated within 10 business days of receiving complete information.

No refunds shall be applicable for delays or non-performance caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
   
• System outages
   
• Payment gateway failures
   
• Regulatory or third-party disruptions
   

All refund-related communication must be made through official channels only:

📧 info@kalvoraservices.com
📞 +91 88795 03011

Kalvora Services Private Limited reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and continued use of our services will constitute acceptance of the updated policy.

Last Updated: February 2026